Homejoy connects people with home service professionals in the easiest and most convenient manner.

In just two and a half years, Homejoy launched in 30 markets and grew to 200 employees, establishing five offices worldwide.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.

After exploring various ideas, we realized that booking a cleaning service was inconvenient and the industry hadn't changed in over 60 years, leading us to create Homejoy.

I want to share my journey of how my co-founder and I spent over three years searching for the right idea for Homejoy, which was born out of a personal need for a cleaning service.

I continue to work hard every day to improve Homejoy for our customers and service professionals, emphasizing the importance of dedication in entrepreneurship.

Every employee at Homejoy must clean a home in their first few weeks to understand the product and embody our core value of respect for all roles.

I'm developing a service called Lauren, where I will come into your home, set up devices, and monitor your needs to create a more personalized smart home experience.

Core values should be unique to your company and serve as a hiring framework, guiding the recruitment process when you can no longer interview every candidate personally. At Homejoy, nobody is above any job, which means I seek people who respect others regardless of their roles, from contractors to engineers.