We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

With advancements in AI, it may now be feasible to implement voice AI that can handle the majority of customer inquiries, allowing human agents to focus on more complex issues.

For products that require user involvement, effective onboarding is critical to retain users and enhance their experience.

Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

The onboarding experience should be clear and engaging, but it can be improved by reducing unnecessary steps.

Improving the first user experience and onboarding process is often overlooked but can greatly enhance user retention.

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

The technology behind voice AI can be used for initial interactions, with humans stepping in when necessary, thus streamlining processes and reducing manual work.

Creating educational resources based on customer support insights can significantly enhance the user experience. By addressing common questions and pain points, you can improve customer understanding and satisfaction.