It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

The best founders maintain a direct connection to their users throughout the lifespan of their company to extract valuable information at all stages.

Engaging directly with customers as a founder can create a strong impression and foster trust, making it easier to build relationships and gain feedback.

Founder FaceTime with customers in the early days is crucial for gaining a competitive edge over larger, better-funded companies. This personal connection is vital for recruiting customers and employees.

The best founders maintain a direct connection to their users.

It's important for founders to stay close to their product and customers, avoiding the trap of over-delegating early on.

Successful founders often integrate their product into customer operations, demonstrating commitment and urgency to solve their problems.

As a small company, your responsiveness and personal availability can be a significant advantage over larger companies, which often lack direct access to decision-makers.

Focusing on customer needs and building something immediately is essential for early-stage startups.