Successful founders remember the names and stories of their first customers, emphasizing the importance of personal connections over impersonal marketing tactics.

Engaging directly with customers as a founder can create a strong impression and foster trust, making it easier to build relationships and gain feedback.

Great founders engage with future customers even before having a product, as this helps them understand user motivations and gather honest feedback.

Getting introductions through mutual connections is crucial for founders to access investors, customers, and hires.

A founder's ability to tell a compelling story is crucial for attracting customers and talent, especially during challenging times.

As a founder, you need to sell yourself, especially when your product is still in development. Making potential customers feel valued and showing your commitment to their success can lead to stronger relationships.

The founders of successful startups often have genuine relationships with their customers, knowing their stories and customizing their services based on that understanding.

Founders should focus on building authentic relationships with their customers, as this can lead to better sales, customer retention, and overall satisfaction.

Being highly available to customers through tools like the Intercom app is vital for early-stage companies; founders should be accessible and responsive, even during personal time.