We're not adding any more software engineers next year because we've increased productivity with Agentforce and other AI technologies by more than 30%, resulting in incredible engineering velocity.

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

In the coming year, we will have AI systems operating at the level of junior engineers.

In the next year, we will likely see AI systems operating at the level of junior engineers.

In 2025, I envision a lot of business adoption of agents, automating repetitive tasks and scaling up operations that were previously too expensive. This could lead to significant efficiency improvements.

AI agents are becoming capable enough to handle necessary but less impactful product management tasks, freeing up time for more important work.

As the cost of software development decreases due to AI, the demand for software will likely increase, leading to a scenario where fewer human engineers are needed to meet that demand.

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.