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Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

In spontaneous speaking situations, you must figure out what to say and how to say it simultaneously. Familiarity with structures can help you respond effectively.

Video

Think Fast, Talk Smart: Communication Techniques

@ Stanford Graduate School of Business

Think Fast, Talk Smart: Communication Techniques

12/05/14

Related Takeaways

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

Practice a series of four steps to improve spontaneous speaking: get out of your own way, see interactions as opportunities, listen actively, and use structures.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

Effective speaking in spontaneous situations is crucial for communication success.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

We need to respond in a structured way, as all stories have structure, which is key to successful spontaneous speaking.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

Spontaneous speaking is more common than planned speaking, such as during introductions or Q&A sessions.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

In spontaneous speaking situations, when you feel challenged, you tend to do the bare minimum to protect yourself, but viewing it as an opportunity encourages interaction.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

The first step to effective spontaneous speaking is to get out of your own way and not strive for perfection.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

Chunking information into a structure, like three, three, and four, helps us remember, which is also true when speaking spontaneously or in planned situations.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

When asking spontaneous questions to trained speakers, use the power of 'why' to dig deeper and encourage more authentic responses.

Matt Abrahams

12/05/14

@ Stanford Graduate School of Business

Don't just do something, stand there; listen first before responding to spontaneous requests.