I advise focusing on understanding your target users and the problems they face, and then providing solutions that align with your product's capabilities.

It's crucial not to let hijack users dictate the product roadmap; focusing on solving one problem well is more effective than trying to please every user that comes along.

When starting something new, especially in an established category like email, it's crucial to focus on a specific user base rather than trying to please everyone. I believe that creating a product with deep appeal to a small group of people is more effective than trying to attract a broad audience from the start.

Designers should advocate for users, ensuring that products address not just the ideal cases but also the edge cases that often lead to dissatisfaction.

Design should not be for its own sake; it must solve real problems for users.

Design is about creating things for users that work well and delight them.

I think the most important elements of design are pushing towards general-purpose solutions to avoid unnecessary specialization.

Before launching your product, focus on building quickly and optimizing for the next stage of growth, rather than trying to cater to a large user base right away.

Avoid designing by committee; instead, focus on understanding which features will truly enhance your product's value.