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DT

Des Traynor

12/13/17

@ Y Combinator

I advise focusing on understanding your target users and the problems they face, and then providing solutions that align with your product's capabilities.

Video

YC

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

@ Y Combinator

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

12/13/17

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It's essential to probe deeper into the problems your users face, rather than just focusing on how your product solves them.

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When interviewing users, focus on understanding their problems rather than jumping to solutions.

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Instead of focusing solely on their vision, founders should find users with problems they are willing to pay to solve, and work on fixing those issues.

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To validate your product, focus on gaining insights from potential customers about their pain points and the value your solution provides.

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When developing a product, it's crucial to talk to users who are already using your service to understand their detailed needs and pain points.

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It's crucial to solve a real problem; you should talk to potential users early to ensure that the problem you're addressing is significant for them as well.

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