Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

Firing an employee is a difficult but necessary task; do it quickly and professionally to maintain company morale and productivity.

It's crucial to be willing to fire underperforming team members quickly, as holding onto them too long can hinder the team's overall performance.

Hiring the right people is incredibly challenging, and it's okay to make mistakes in the process. I had to let go of a salesperson early on because he wasn't a culture fit, which was a learning experience for us.

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

You want to focus on maximizing the value you create for others, and if they don't reward you for it, you need to find better customers.

There's a fine line between adjusting your pitch based on investor feedback and compromising your product vision, which can lead to a mismatched offering that no one wants.

When an employee consistently makes poor decisions, it's painfully obvious to everyone, and that's when you need to take action.

In our culture, we emphasize the importance of telling the truth to entrepreneurs, even if it means they might not like you for it. It's crucial to provide honest feedback, such as when a founder needs to make tough decisions about their team or financial plans, rather than just being friendly.