We used feedback from our users to improve our product rapidly, which was crucial for our success.

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

We encourage rapid production to gather real user feedback, which is essential for improving our products and understanding customer needs.

Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

Creating a lot of opportunities for user feedback is crucial for product development, as it helps refine features based on real user experiences.

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

Speed is critical; I aim to reduce the time between when a customer feels compelled to share feedback and when I can respond to them. When someone takes the time to communicate about your product, it's an incredible gift that should be treated with high priority. I often leave meetings to respond to such messages, even if it's just to say I'll get back to them later. This creates a sense of connection between the customer and the brand, making them feel valued.

User feedback is crucial; it should be an ongoing process where users express their thoughts while interacting with your product.