I believe that when we interact with a product, we can sense whether care has been taken in its design. Unfortunately, much of our manufactured environment reflects carelessness, prioritizing speed and cost over quality.

We have an obligation as product people to put emotional energy back into people's lives through design.

When innovating, there will be unintended consequences, and while you hope for pleasant surprises, some consequences can be far from pleasant.

When building a product that affects someone's job, you must ensure it meets high standards to avoid putting their job at risk.

Product is all that matters, but it only comes into being when decisions are made based on a consistent philosophy.

When starting a company, it's important to consider the unintended consequences of your product, as many founders tend to only look where the light is.

A company being design-led does not mean it's designer-led; design must be part of the company's DNA from the beginning.

Design is not just about aesthetics; it encompasses how a product works and how it is built, affecting the overall user experience.

As product creators, we have a moral obligation to build great products that reduce frustration and confusion in people's daily interactions with technology.