Companies often underestimate consumers' sophistication, and it's important to convey care in design to create meaningful connections with users. You sense carelessness, and it's reasonable to believe you also know and sense care.

Quality in product development often suffers because companies prioritize task completion over quality; we need to incentivize quality work.

Even if there was no intention behind a product's design, there still needs to be responsibility for its consequences.

The goal of design should be to bring order to chaos and create something that genuinely improves lives. When developing products, people often focus on easily measurable attributes like cost and speed, which can overshadow the contributions of design and creativity that are harder to quantify.

The sense of humanity in a product is a better guide for design choices than beauty, as it resonates more deeply with users.

We have an obligation as product people to put emotional energy back into people's lives through design.

Everything around us is designed, whether intentionally or accidentally, and we can consciously improve it.

Designing with love and care is a way of expressing gratitude to humanity, even if we never meet the users of our products.

I've learned the importance of maintaining high quality in marketing communications. Companies that prioritize speed often overlook the significance of consistency and quality, which can ultimately harm their brand.