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Atmrix

About

C

Carlos

05/24/25

@ LangChain

The importance of context in customer interactions is emphasized, as it allows for more personalized and effective support.

Video

L

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

@ LangChain

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

05/24/25

Related Takeaways

YC

Y Combinator Cast

04/29/23

@ Y Combinator

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

JI

Jony Ive

05/09/25

@ Stripe

Designing for people requires understanding their context, which is often lost in corporate environments; working in more personal settings can lead to better design outcomes.

C

Carlos

05/24/25

@ LangChain

Hyperpersonalization, proactive support, and predictive insights are key components of Cisco's strategy to enhance customer experience.

CW

Chris Williamson Cast

04/01/25

@ Chris Williamson

Business is highly contextual; understanding the specifics of a business is crucial to analyze and improve it effectively.

BS

Ben Silbermann

11/09/16

@ Y Combinator

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.

JW

Josh Woodward

03/18/25

@ Sequoia Capital

The concept of long context in AI is crucial, as it allows for deeper understanding and communication, similar to personal relationships.

RH

Ryan Hoover

10/05/17

@ Y Combinator

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

MS

Michael Seibel

08/01/19

@ Y Combinator

You can learn more from customers when they have a product to interact with, rather than just talking to them.

CO

Christopher O'Donnell

04/01/25

@ Sequoia Capital

The idea is to be present where users are and automatically populate the CRM with context and information they need.