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Katie Dill

10/16/24

@ Y Combinator

When team members from different departments conduct 'walk the store' exercises, they provide valuable feedback on user experiences, highlighting issues that those deeply involved in the product might overlook.

Video

Why Design Matters: Lessons from Stripe, Lyft and Airbnb

@ Y Combinator

Why Design Matters: Lessons from Stripe, Lyft and Airbnb

10/16/24

Related Takeaways

Jeff Weinstein

07/11/24

@ Lenny's Podcast

The study group process involves participants pretending to be customers of a fictional company, which helps them empathize with user experiences and identify areas for improvement.

Y Combinator Cast

04/20/18

@ Y Combinator

We conduct training sessions to help team members understand the roles and contributions of other departments.

Katie Dill

10/16/24

@ Y Combinator

Iterative feedback cycles with a diverse range of users help reveal insights that improve product execution and user experience.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

At Stripe, we use 'study groups' to enhance product understanding. These groups consist of random employees who role-play as customers to identify pain points in the user experience.

Y Combinator Cast

04/20/18

@ Y Combinator

We encourage team members to engage with different functions to foster mutual respect and understanding of each other's challenges.

Bob Baxley

06/12/25

@ Lenny's Podcast

When redesigning a checkout system, I learned valuable insights by observing users interact with checkout processes on other platforms like eBay and Amazon, rather than just our own product.

Sachin Kansal

06/01/25

@ Lenny's Podcast

It's important to create a culture where product managers actively dogfood their features to understand user pain points better.

Hosain Rahman

04/26/17

@ Y Combinator

In the exploration phase, we encourage creativity and innovation, allowing team members to showcase their work and receive feedback during demo Fridays.

Sachin Kansal

06/01/25

@ Lenny's Podcast

To foster a culture of dogfooding in non-consumer products, get as close to the customer as possible and observe their experience.