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About

IV

Ilya Volodarsky

08/01/19

@ Y Combinator

Having a shared inbox for support helps multiple founders respond to customer inquiries, preventing any single founder from becoming overwhelmed.

Video

YC

Ilya Volodarsky - Analytics for Startups

@ Y Combinator

Ilya Volodarsky - Analytics for Startups

08/01/19

Related Takeaways

MS

Michael Seibel

02/10/22

@ Y Combinator

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

YC

Y Combinator Cast

03/21/25

@ Y Combinator

It's essential to acknowledge that both co-founders are invested in the success of the startup, which can help mitigate conflicts.

KH

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

OG

Ooshma Garg

09/08/18

@ Y Combinator

As a single founder, I found it crucial to surround myself with supportive peers, like other single founders, to share experiences and provide motivation during tough times.

YC

Y Combinator Cast

03/21/25

@ Y Combinator

Having a co-founder can provide essential support during challenging times, making it easier to navigate the ups and downs of startup life, as opposed to going solo.

BF

Brad Flora

02/13/25

@ Y Combinator

Startups can win by providing superior customer support compared to larger companies, which helps founders stay connected to customer feedback and needs.

BF

Brad Flora

02/13/25

@ Y Combinator

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

TP

Tom Preston-Werner

10/25/13

@ Y Combinator

Having shared ideas and good communication among co-founders is vital for pushing a startup forward.

AY

Anatoly Yakovenko

06/13/25

@ a16z crypto

Having a co-founder is crucial; it provides relational support and helps structure thoughts during challenging moments, especially in a remote work environment.