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KH

Kevin Hale

03/25/17

@ Y Combinator

In customer support, effective communication is crucial; practice writing skills by having candidates draft sensitive messages during interviews.

Video

YC

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

@ Y Combinator

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

03/25/17

Related Takeaways

RW

Richard W. Hamming

08/26/12

@ securitylectures

Effective communication is vital; you must learn to express your ideas clearly in various formats, including talks and written reports.

IM

Ian McAllister

11/20/22

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Effective communication is crucial for product managers; it's a skill that needs continuous improvement throughout your career.

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Ammon Bartram

05/18/17

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To avoid hazing during interviews, it's essential to maintain a friendly and supportive atmosphere, especially when candidates struggle to answer questions.

SA

Sam Altman

03/18/17

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Good communication skills correlate well with successful hires; if someone cannot communicate clearly, it can be a significant issue in a startup.

HT

Harj Taggar

09/26/18

@ Y Combinator

When hiring for a role outside your expertise, ask candidates to explain their answers to gauge their understanding and communication skills.

CH

Claire Hughes Johnson

03/05/23

@ Lenny's Podcast

Interviewing is a skill that requires training; it's important to develop a structured approach to evaluate candidates effectively.

GT

Garry Tan

09/20/18

@ Y Combinator

When interviewing designers, prioritize their communication skills and ability to articulate their design decisions and trade-offs.

JK

Jennifer Kim

04/20/18

@ Y Combinator

Providing clear communication and writing down expectations can significantly reduce confusion for new employees.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

To effectively interview potential customers, ask open-ended follow-up questions that encourage them to share their problems and experiences.