Every interface problem aims to close the knowledge gap, either by increasing the user's knowledge or decreasing the knowledge required to use the product.

When building products, it's crucial to understand user pain points through direct interaction, as this can lead to better design and user experience.

I advise focusing on understanding your target users and the problems they face, and then providing solutions that align with your product's capabilities.

When things are working well, I use data and qualitative feedback from the community to identify problems to solve, and then I rely on intuition to develop solutions and test those hypotheses.

To bridge the knowledge gap for users, we focused on reducing the complexity of our application rather than adding new features, which often increases the knowledge required to use it.

When interviewing users, focus on understanding their problems rather than jumping to solutions.

Interaction design is about understanding user commands and how to effectively guide users through the product experience.

The design process starts with understanding the user and their needs, often informed by direct feedback from users engaged with the product.

It's essential to probe deeper into the problems your users face, rather than just focusing on how your product solves them.