The pandemic hit just as we were launching our travel app, which was designed to allow users to easily discover and book hotels. Despite the shutdown of hotels worldwide, I focused on the future, believing that people would want to travel again.

When we started adding travel experiences to the app, engagement increased by 70%, indicating that people were eager to learn about and book experiences, even though it was challenging to do so on the app due to a lack of proper booking infrastructure.

By actively engaging with our users and improving their listings, we were able to curate quality properties, leading to increased bookings and traction for our service.

Instead of trying to completely replace existing hotel systems, we pivoted to work cohesively with them, integrating our solutions to enhance the booking experience.

We aimed to launch our improved service in three months, incorporating payments and reviews to enhance user experience, and we launched our service just weeks before a major event, listing 800 properties to help locals make extra money during the influx of visitors.

It took us four years to serve our first four million guests, but in the last nine months alone, we added another five million guests, showcasing the rapid growth of Airbnb.

Due to our excellent service, we've increased our weekly orders by over 30% week over week and generated over 1.5 million dollars in annualized sales for our restaurants.

When you launch your company, you hope to see hockey stick growth in the first year, which is what we experienced at Airbnb with the number of guests booking through our platform.

The worst revenue increase we experienced was 5%, while the best was a sixfold increase in a specific luxury car rental case.