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Atmrix

About

JG

Joe Gebbia

06/07/17

@ Y Combinator

Smart companies, like Airbnb, recognize that customer service is a branding moment and not just a matter of luck.

Video

YC

Scaling Product | Fireside with Joe Gebbia and Reid Hoffman

@ Y Combinator

Scaling Product | Fireside with Joe Gebbia and Reid Hoffman

06/07/17

Related Takeaways

KH

Kevin Hale

03/25/17

@ Y Combinator

Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

KD

Katie Dill

10/16/24

@ Y Combinator

The founders of successful companies like Airbnb and Stripe paid close attention to every detail of the user experience, which helped instill confidence in users.

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb operates as a technology company, facing challenges like international regulations, safety, and trust, while also needing to provide a world-class user experience.

KD

Katie Dill

10/16/24

@ Y Combinator

Design is crucial for startups to build trust and confidence in their products, especially when introducing novel concepts like Airbnb's home-sharing model.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Caring about your customers is not just a strategy; it's a superpower that can lead to long-term success and a positive reputation for your startup.

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb's early communication focused on utility, but they learned that hosts must align with the company's values to create a strong culture.

RZ

Rujul Zaparde

01/09/25

@ Y Combinator

At Airbnb, I learned the importance of quality and detail in product development, especially from observing CEO Brian Chesky's involvement in the experiences product.

MS

Michael Seibel

03/03/23

@ Y Combinator

Startups have a unique opportunity to gain a competitive advantage by simply being good-hearted and caring about their customers.

MS

Michael Seibel

04/29/23

@ Y Combinator

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.