At Wufoo, we managed to provide support to 500,000 users with just a small team, achieving a response time of 7 to 12 minutes during peak hours, which was crucial for user satisfaction.

In the early days of Wufoo, we focused on creating a great customer experience by ensuring that everyone in the company was passionate and involved in customer support, which helped maintain our culture and efficiency.

At Wufoo, we aimed to create a product that people wanted to love and have a relationship with, rather than just a tool that reminded them of working in a cubicle.

In the early days of Wufoo, we prioritized responding to every customer inquiry within 7 to 12 minutes, often by the founders themselves, to ensure a great customer experience.

Wufoo's user interface was designed to be intuitive and simple, allowing users to create forms quickly without needing technical skills, which set us apart from competitors.

When starting Wufoo, we focused on creating valuable content through our blog, which helped us build a readership of over a hundred thousand subscribers before launching our product.

In the early days, we relied on ease of use and a friendly interface to differentiate Wufoo from competitors, who often had more complex and less engaging products.

The design of Wufoo was intentionally casual and friendly, which made it more appealing and memorable compared to other business tools.

Our growth at Wufoo was driven entirely by word of mouth, with no advertising, highlighting the importance of user satisfaction and retention in achieving growth.