Inclusion at a small company means being proactive about creating a culture where everyone feels comfortable discussing diversity and inclusion issues.

It's crucial to maintain a culture that seeks out bad news. We focus on details and ensure that feedback loops are painful enough to be hard to ignore, which helps us face reality and improve.

We avoid a culture of blame by focusing on solving problems collectively rather than scapegoating individuals when mistakes happen.

Our company culture encourages radical pragmatism, where we debate and discuss decisions thoroughly rather than following mainstream trends.

We prioritize transparency and collaboration, ensuring that everyone is aware of the product's direction and customer feedback. This unwritten contract allows us to hold numerous customer conversations in our minds, enhancing our ability to make impactful decisions.

Founders being honest about their mistakes fosters an open culture where team members feel comfortable sharing their own mistakes.

Maintaining the right culture in our business is crucial as we transition from a startup to a larger company, ensuring we continue to innovate and thrive.

I had to balance transparency with kindness when discussing the company's future with my team, especially as we grew larger.

Simple, informal discussions can help lay the groundwork for a strong company culture without being overly time-consuming.