In the sales industry, 75% of what sellers do is non-selling activities, which AI can potentially replace, leading to increased efficiency.

The potential for AI in sales is vast, as a significant portion of sales representatives' time is spent on non-customer-facing tasks.

Many startups waste resources on non-core activities, which detracts from their ability to focus on selling products and differentiating themselves in the market.

You should spend either zero or 25% of your time hiring; it's either not a priority or your biggest focus.

Over half of my business is recurring revenue, and anything that reduces the time spent on unnecessary tasks translates to higher revenues and better business outcomes.

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

A company that automated 60% of its customer support tickets transitioned from needing to raise funds to achieving cash flow break-even while maintaining 50% annual growth, illustrating the potential of AI in enhancing operational efficiency.

In vertical SaaS, the most promising opportunities lie in automating mundane, repetitive jobs that are currently labor-intensive.

Being customer obsessed means spending most of your waking hours thinking about how to please your customers and solve their problems; if you're not spending 80-90% of your time on this, you're likely doing something wrong.