Customer obsession means having a deep care for the customer while also ensuring a strong return on investment; both aspects are crucial for success.

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

To build a customer-centric culture, it's essential to start with understanding the customer's problems rather than focusing solely on solutions or revenue.

To avoid disruption from lower-cost competitors, it's vital to understand customer perspectives and ensure that the business model is sustainable and capable of delivering value over time. I think it's important to have a growth mindset and be humble, whether in front of customers or internally. When meeting with a customer, we should be there to learn about their problems, not to teach them how to do things.

Your most important guide to anything you do is your customer.

If you're constantly obsessing over how to grow and improve your business, it's a strong sign you're ready to take it to the next level. Being passionate about what you're working on will carry you through the inevitable challenges of building a company.

Your company's culture should be externally focused, prioritizing how you serve customers over internal dynamics, to foster long-term success.

The path to market dominance through customer intimacy requires little financial investment, relying instead on humility and good manners to build strong relationships with users. Focus on the most passionate users in the early stages of product development to build a product that resonates with them.