Being customer obsessed means spending most of your waking hours thinking about how to please your customers and solve their problems; if you're not spending 80-90% of your time on this, you're likely doing something wrong.

Caring about your customers is not just a strategy; it's a superpower that can lead to long-term success and a positive reputation for your startup.

Always focus on creating value for customers and partners; this is the foundation of success in any venture.

To avoid disruption from lower-cost competitors, it's vital to understand customer perspectives and ensure that the business model is sustainable and capable of delivering value over time. I think it's important to have a growth mindset and be humble, whether in front of customers or internally. When meeting with a customer, we should be there to learn about their problems, not to teach them how to do things.

The path to market dominance through customer intimacy requires little financial investment, relying instead on humility and good manners to build strong relationships with users. Focus on the most passionate users in the early stages of product development to build a product that resonates with them.

As an entrepreneur, it's crucial to prioritize customer success, ensuring that the needs of students, parents, and teachers are met to drive the overall success of the business.

It's challenging to compete against a company that genuinely cares about its customers, as customers can sense the difference in commitment and service.

When launching a product, focus on your customers' needs rather than your competitors' features; it's about doing one thing exceptionally well.

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.