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YC

Y Combinator Cast

03/03/23

@ Y Combinator

It's challenging to compete against a company that genuinely cares about its customers, as customers can sense the difference in commitment and service.

Video

YC

How To Earn Customers For Life

@ Y Combinator

03/03/23

Related Takeaways

YC

Y Combinator Cast

04/29/23

@ Y Combinator

When you're competing with nothing, your product doesn't need to be amazing to start; it just needs to care more than the big companies that don't care at all.

MS

Michael Seibel

03/03/23

@ Y Combinator

Startups have a unique opportunity to gain a competitive advantage by simply being good-hearted and caring about their customers.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Caring about your customers is not just a strategy; it's a superpower that can lead to long-term success and a positive reputation for your startup.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

If you genuinely care about your customers, they will be more willing to share their problems with you and give you the benefit of the doubt when issues arise.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Creating a personal connection with customers and genuinely caring about their needs can significantly enhance their loyalty and satisfaction, setting startups apart from larger competitors.

JC

Jason Citron

04/29/25

@ a16z speedrun

Our first company value is to care deeply about our customers and their problems, which fosters a sense of ownership and commitment among the team.

DM

Donald Miller

06/13/21

@ Zack Scriven Media

If we don't closely analyze each element of our customers' story, they'll sense we don't care and move on to competing brands that took the time to do the work.

TK

Travis Kalanick

04/11/25

@ Peter H. Diamandis

Customer obsession means having a deep care for the customer while also ensuring a strong return on investment; both aspects are crucial for success.

BF

Brad Flora

02/13/25

@ Y Combinator

Startups can win by providing superior customer support compared to larger companies, which helps founders stay connected to customer feedback and needs.