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Atmrix

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MS

Michael Skok

03/25/23

@ Harvard Innovation Labs

Your most important guide to anything you do is your customer.

Video

HI

Designing a Customer-Centric Business Model

@ Harvard Innovation Labs

Designing a Customer-Centric Business Model

03/25/23

Related Takeaways

ZS

Zack Scriven Media Cast

06/13/21

@ Zack Scriven Media

Position yourself as a guide in your customer's life by expressing empathy and demonstrating authority to build trust.

YC

Y Combinator Cast

03/01/24

@ Y Combinator

It's crucial to remember your expertise as a buyer; this realization can help you understand your customers better and refine your sales approach.

MS

Michael Seibel

09/06/18

@ Y Combinator

Understanding who your customer is essential; many founders mistakenly believe everyone is their customer, which can lead to confusion.

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Seth Godin

10/30/24

@ Chase Jarvis

Choosing your clients is crucial because it shapes your future. When you pick your customers, you also pick your career trajectory.

JL

Jeff Lawson

05/24/25

@ a16z speedrun

The key lesson I learned is to follow your customers rather than investors, as they are the true indicators of what will be successful.

YC

Y Combinator Cast

03/01/25

@ Y Combinator

Understanding who you are selling to is crucial. Imagine switching roles with your customer and identifying their top three goals. This can help you align your product with their needs.

SG

Seth Godin

12/08/24

@ Lenny's Podcast

Choosing your customers is crucial; if you aim to attract anyone, you risk failure. Instead, focus on a specific audience and understand their needs and characteristics to shape your product effectively.

ZS

Zack Scriven Media Cast

06/13/21

@ Zack Scriven Media

To make a great first impression, express empathy and demonstrate authority, positioning your brand as the guide customers need.

MS

Michael Seibel

04/29/23

@ Y Combinator

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.