Instead of interviewing customers to identify their problems, we had to build a product based on our assumptions and then iterate based on their feedback, which was often critical.

We used feedback from our users to improve our product rapidly, which was crucial for our success.

It's important to listen to user feedback, but we focus on understanding the underlying problems rather than just implementing their feature requests.

It's crucial to focus on feedback from paying customers, as their insights are more valuable for product improvement than those from non-paying users.

We learned that building too much technology too quickly can be a mistake; it's essential to focus on what's most needed and to iterate based on user feedback.

Initially, we thought we were on the path to success, but I later realized that we were not converting users into paying customers because we were too focused on fundraising and PR instead of creating a product that people actually needed.

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

I learned that without customer feedback, I had no idea what to build, which was a critical lesson I missed in my previous startup.

We quickly realized that building it and expecting users to come didn't work; we had to actively engage potential users to grow our platform.