In moments of crisis, like during COVID-19, it becomes clear why you're doing what you're doing, and that clarity helps in decision-making.

During the pandemic, we learned the importance of speed in decision-making, which allowed us to adapt quickly and effectively to challenges.

I've learned that sometimes decisions just need to be made quickly, especially during times of high uncertainty like the pandemic.

We had to make tough decisions during the pandemic, including layoffs, but I aimed to do it with compassion and transparency.

During the pandemic, we faced significant challenges, but we emerged stronger. We learned to focus on efficiency and maintain a startup mentality, which helped us navigate the crisis successfully.

As a leader, my role is to help people manage their fears and anxieties, reminding them that most situations will turn out fine.

I encouraged employees to embrace the challenge of the crisis as a chance to redefine their ownership and commitment to Airbnb's mission.

I learned from painful experiences that having control over your company is vital, as it allows you to navigate through uncertainties and make necessary pivots.

When the COVID-19 pandemic hit, we had to pivot quickly. Instead of laying off our team as advised, we chose to be transparent and asked everyone to take pay cuts to weather the storm together, which ultimately helped us find our product-market fit.