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MS

Michael Seibel

03/03/23

@ Y Combinator

A lot of companies don't like their users, which can lead to poor customer experiences and negative perceptions.

Video

YC

How To Earn Customers For Life

@ Y Combinator

03/03/23

Related Takeaways

SA

Sam Altman

06/28/24

@ PowerfulJRE

The negative interactions on platforms like Twitter are often more impactful than positive ones, leading to a general sense of unhappiness among users.

a

a16z Cast

05/30/25

@ a16z

Healthcare providers often don't see patients as their end customers because patients typically aren't paying directly for their care, which negatively impacts the consumer experience.

MS

Michael Seibel

11/29/18

@ Y Combinator

Hijack users, like those who misuse platforms for illegal activities, can be detrimental to a business despite potentially generating revenue; their negative impact often outweighs any positives they bring.

MS

Michael Seibel

03/03/23

@ Y Combinator

Facebook's user-hostile practices, like dark patterns, indicate a disconnect between the company and its users, raising questions about who their real customers are.

TP

Tom Preston-Werner

10/25/13

@ Y Combinator

Experiencing bad companies can provide valuable lessons on what not to do in your own startup.

JK

Justin Kan

07/30/18

@ Y Combinator

The management at startups generally really sucks, which can hinder your experience and growth.

ZS

Zack Scriven Media Cast

06/13/21

@ Zack Scriven Media

Brands that fail to warn customers about potential negative outcomes miss the opportunity to engage them effectively.

ZS

Zack Scriven Media Cast

06/13/21

@ Zack Scriven Media

To effectively market, brands should communicate the negative consequences customers might face if they do not engage with their products or services.

YC

Y Combinator Cast

04/09/22

@ Y Combinator

Founders often focus too much on negativity surrounding competitors instead of addressing their own growth metrics and customer retention.