The potential for AI in sales is vast, as a significant portion of sales representatives' time is spent on non-customer-facing tasks.

AI can prepare sales representatives for meetings by providing relevant information, reducing the need for extensive team coordination beforehand.

AI will affect every job, and while it may replace some roles, it can also enhance others.

AI is likely to replace roles that are undesirable or hard to fill, such as insurance adjusters, rather than targeting high-paying jobs that people are reluctant to give up.

The role of humans in sales will evolve, with AI augmenting their capabilities, especially in tasks requiring accountability, decision-making, or creativity.

AI can expand the scope of customer service by automating tasks across a broader range of products, creating new market opportunities for BPOs.

AI is already replacing jobs, as seen with companies like Cler using AI customer service agents to handle millions of chats, effectively eliminating the need for hundreds of full-time employees.

Agent-based pricing allows companies to charge based on the work done by AI agents, which can replace a significant portion of traditional sales development roles.

In the sales industry, 75% of what sellers do is non-selling activities, which AI can potentially replace, leading to increased efficiency.