We need to establish institutions that can facilitate high-trust collaboration among individuals, rather than relying solely on contrarian approaches that undermine institutional knowledge.

Trusting teams to make decisions leads to better outcomes than traditional command-and-control structures.

In interaction design, it's crucial to avoid reinventing the wheel; instead, adopt existing conventions that users are familiar with.

You need to grasp the small motivations of everyone involved in a system to design effective solutions, rather than assuming a new idea will automatically succeed.

I think it's important to remain open to the idea that there might be better ways to approach things, even if you've found success with a particular method.

Mechanisms in a company should be thoughtfully designed to avoid bureaucracy; good processes are essential for scaling effectively.

As we grow, it's important to establish clear interfaces within the organization so that all teams understand how to collaborate effectively and avoid frustration.

Every organization is made up of people, and personal relationships within those organizations are crucial for getting things done effectively.

To overcome resistance to change, building a massive amount of trust with those involved is key, turning adversaries into advocates.