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Atmrix

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DT

Des Traynor

12/13/17

@ Y Combinator

We need to surface more case studies and evidence to demonstrate how Intercom can save or make businesses money.

Video

YC

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

@ Y Combinator

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

12/13/17

Related Takeaways

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom needs to be more direct about how it helps businesses achieve significant results, rather than just promoting user love and good treatment.

GT

Garry Tan

06/16/23

@ Y Combinator

It's beneficial to present case studies or testimonials from existing customers to demonstrate the effectiveness of your product.

GT

Garry Tan

10/18/19

@ Garry Tan

Share stories about your customers and their experiences with your software to demonstrate its usage and value.

FR

Fergal Reid

03/27/25

@ Anthropic

At Intercom, we build software that enables customer service teams to communicate effectively with their customers.

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom's brand is strong, but we need to connect our content and software offerings better to leverage that popularity.

DT

Des Traynor

12/13/17

@ Y Combinator

As businesses scale, they care about two things: how much they spend and how much they make. We need to be better at showing how our product impacts those numbers.

MM

Manny Medina

04/22/25

@ Sequoia Capital

AI companies need better tools to understand their unit economics and capture more value from their offerings.

GT

Garry Tan

06/16/23

@ Y Combinator

Highlighting specific savings or benefits right away can create a compelling reason for users to engage with your product.

YC

Y Combinator Cast

11/16/23

@ Y Combinator

In a compelling demo, we can analyze real cases with actual data, showing how AI can instantly identify potential fraud by flagging relevant emails and messages.