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Atmrix

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Atmrix

About

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom needs to be more direct about how it helps businesses achieve significant results, rather than just promoting user love and good treatment.

Video

YC

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

@ Y Combinator

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

12/13/17

Related Takeaways

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom's brand is strong, but we need to connect our content and software offerings better to leverage that popularity.

DT

Des Traynor

12/13/17

@ Y Combinator

We need to surface more case studies and evidence to demonstrate how Intercom can save or make businesses money.

FR

Fergal Reid

03/27/25

@ Anthropic

At Intercom, we build software that enables customer service teams to communicate effectively with their customers.

DT

Des Traynor

12/13/17

@ Y Combinator

We have to help users find the exact part of Intercom that meets their needs, which requires a tailored experience for each user.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

People prefer to communicate directly with the founders of companies and feel valued and heard, which is something large corporations struggle to provide.

DS

David Siegel

12/08/23

@ Y Combinator

Being highly available to customers through tools like the Intercom app is vital for early-stage companies; founders should be accessible and responsive, even during personal time.

KD

Kalam Dennis

12/15/18

@ Y Combinator

During Y Combinator, we learned the importance of talking to customers directly, not just through customer service.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

It's challenging to compete against a company that genuinely cares about its customers, as customers can sense the difference in commitment and service.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.