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Atmrix

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Atmrix

About

DT

Des Traynor

12/13/17

@ Y Combinator

We have to help users find the exact part of Intercom that meets their needs, which requires a tailored experience for each user.

Video

YC

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

@ Y Combinator

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

12/13/17

Related Takeaways

DT

Des Traynor

12/13/17

@ Y Combinator

We need to tailor our marketing to address specific user needs and ensure that our messaging aligns with the problems we solve.

FR

Fergal Reid

03/27/25

@ Anthropic

At Intercom, we build software that enables customer service teams to communicate effectively with their customers.

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom needs to be more direct about how it helps businesses achieve significant results, rather than just promoting user love and good treatment.

GT

Garry Tan

09/20/18

@ Y Combinator

Personas are a valuable tool for understanding specific user needs and tailoring the product accordingly.

AS

Aravind Srinivas

02/22/25

@ Y Combinator

The challenge lies in balancing the need for accurate information with the user experience, ensuring that users can quickly find what they need without unnecessary complexity.

L

LangChain Cast

03/27/25

@ LangChain

Customization for different customers is essential, as user behavior varies significantly; some prefer simple keyword searches while others require complex queries.

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom's brand is strong, but we need to connect our content and software offerings better to leverage that popularity.

PR

Peter Reinhardt

09/06/18

@ Y Combinator

Customer interviews are essential for understanding the right messaging and ensuring that the product aligns with user needs and expectations.

YZ

Young Zhao

09/21/24

@ EO

It's crucial to start with user needs and continuously engage with them to ensure your technology is the best solution for their problems.