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Atmrix

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Atmrix

About

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom's brand is strong, but we need to connect our content and software offerings better to leverage that popularity.

Video

YC

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

@ Y Combinator

Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom

12/13/17

Related Takeaways

DT

Des Traynor

12/13/17

@ Y Combinator

Intercom needs to be more direct about how it helps businesses achieve significant results, rather than just promoting user love and good treatment.

FR

Fergal Reid

03/27/25

@ Anthropic

At Intercom, we build software that enables customer service teams to communicate effectively with their customers.

JC

Julien Codorniou

06/24/25

@ Stripe

Building a strong brand and community is crucial for creating a competitive advantage in the software industry.

DT

Des Traynor

12/13/17

@ Y Combinator

We have to help users find the exact part of Intercom that meets their needs, which requires a tailored experience for each user.

WF

Wade Foster

08/19/17

@ Y Combinator

Understanding your competitive advantages and locking them in is vital for success; for us, having the most integrations creates a significant competitive moat.

DT

Des Traynor

12/13/17

@ Y Combinator

We need to surface more case studies and evidence to demonstrate how Intercom can save or make businesses money.

MC

Mark Cuban

03/30/24

@ Lex Fridman

We made our revenue by leveraging our consumer network to offer corporations a more cost-effective way to communicate with their employees through streaming.

YC

Y Combinator Cast

11/01/17

@ Y Combinator

The integration of media and technology in our product is challenging, but we aim to create a symbiotic relationship that enhances both aspects effectively.

DS

David Siegel

12/08/23

@ Y Combinator

Being highly available to customers through tools like the Intercom app is vital for early-stage companies; founders should be accessible and responsive, even during personal time.