Intercom's brand is strong, but we need to connect our content and software offerings better to leverage that popularity.

Intercom needs to be more direct about how it helps businesses achieve significant results, rather than just promoting user love and good treatment.

We have to help users find the exact part of Intercom that meets their needs, which requires a tailored experience for each user.

Being highly available to customers through tools like the Intercom app is vital for early-stage companies; founders should be accessible and responsive, even during personal time.

We need to surface more case studies and evidence to demonstrate how Intercom can save or make businesses money.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.

Frustrated with communication issues with our users, we added a message feature in our product that allowed users to engage with us directly, which significantly improved user interaction.

Weave integrates telephone services with a small business's customer relationship management (CRM) system, enhancing communication through text messaging and emailing.

At Sierra, we help companies build customer-facing AI agents, which represent their brand and enhance customer experience.