A company that automated 60% of its customer support tickets transitioned from needing to raise funds to achieving cash flow break-even while maintaining 50% annual growth, illustrating the potential of AI in enhancing operational efficiency.

Gigl, a company that pivoted from an edtech idea to fine-tuning AI models, found success in customer support despite initial concerns about competition.

Convincing employees to embrace the shift towards AI was challenging, especially when the company was already performing well with a 70-80% growth rate and $15-$20 million in ARR.

A company scaled to $12 million in revenue within a year by switching models multiple times, demonstrating that enterprises care more about workflow efficiency than the specific AI model used.

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

AI is redefining customer support, becoming the most important aspect of our business.

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

We've been developing AI products for customer support for six to seven years, and now AI is the future of our business.