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About

NB

Nate Blecharczyk

10/26/13

@ Y Combinator

We learned to do things that don't scale, like personally meeting our users in New York, which helped us build rapport and gather valuable feedback.

Video

YC

Nate Blecharczyk at Startup School 2013

@ Y Combinator

10/26/13

Related Takeaways

DC

Dalton Caldwell

02/10/22

@ Y Combinator

Doing things that don't scale allows founders to learn directly from customers, leading to better products and services.

KH

Kevin Hale

03/25/17

@ Y Combinator

At a startup, the interaction with users is intimate, and there's a different way of looking at how we build our products based on that relationship.

AP

Avni Patel Thompson

03/03/18

@ Y Combinator

I realized the importance of talking to users and seeing their problems in real life, not just taking their words at face value.

GA

Gustaf Alströmer

12/30/22

@ Y Combinator

Doing things that don't scale is crucial for early-stage startups because it helps founders engage directly with customers and understand their needs.

BC

Brian Chesky

12/01/15

@ Greylock

During Y Combinator, we focused on building strong relationships with our first 100 customers, doing things that don't scale to ensure they loved our service.

AW

Ashley Wong

09/18/18

@ Y Combinator

During our early days, we communicated closely with our 24 users, which helped us understand their needs without being metric-driven.

KD

Kalam Dennis

12/15/18

@ Y Combinator

During Y Combinator, we learned the importance of talking to customers directly, not just through customer service.

TB

Tikhon Bernstam

09/09/17

@ Y Combinator

We used feedback from our users to improve our product rapidly, which was crucial for our success.

YC

Y Combinator Cast

04/07/17

@ Y Combinator

As we scaled, we had to adapt our communication tools. We moved from relying solely on email to having weekly All Hands meetings with presentations to keep everyone updated on company developments.