Building trust with clients is crucial, especially since switching freight providers involves significant risk and compliance challenges.

Our customers include small companies with limited fleets and larger enterprises that need consistent pricing across their franchises.

Offering customers a choice of delivery couriers can enhance their experience and satisfaction, as it allows them to feel in control of their purchase and reduces blame on the company if something goes wrong.

We maintain transparency with landlords about pricing and relisting strategies, which helps build trust and solidifies our partnership.

Flexport is a freight forwarder that helps businesses ship cargo globally while using technology to provide visibility and control over their freight at lower prices.

By delivering a fuller solution, we can increase revenue and reach through partnerships with larger companies that take our products to market.

Flexport emerged from my experience in the freight forwarding industry, where I felt the pain of information asymmetry and recognized the potential for software to improve the process.

We care about what happens in our supply chain and want to ensure our customers do not pay higher prices due to rising costs.

Flexport has grown rapidly, recently surpassing FedEx and Panalpina to become the 17th largest freight forwarder out of about 20,000 globally.