Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

To get your first users, talk directly to the people who have the problem you're trying to solve; if you're your own user, it makes it even easier.

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

It's important to listen to user feedback, but we focus on understanding the underlying problems rather than just implementing their feature requests.

The feedback cycle is incredibly fast, allowing us to address bug fixes and release features on the same day. This responsiveness is crucial for maintaining customer trust and satisfaction.

Frustrated with communication issues with our users, we added a message feature in our product that allowed users to engage with us directly, which significantly improved user interaction.

Our company culture emphasizes user focus; management regularly listens to user calls to understand their challenges and improve our services accordingly.

When making product decisions, prioritize user feedback and support requests to identify the most pressing issues and feature requests.

Improving the first user experience and onboarding process is often overlooked but can greatly enhance user retention.