I pivoted Salesforce's entire focus to Agentforce based on customer feedback, demonstrating its significance for the company. I constantly ask myself if I'm doing everything necessary to make Agentforce successful.

In 2025, I envision a lot of business adoption of agents, automating repetitive tasks and scaling up operations that were previously too expensive. This could lead to significant efficiency improvements.

I focus on Agentforce to show customers the immense value it can provide, which is my top priority right now.

The Agent Experience (AX) changes the flow of deployment by allowing AI agents to deploy applications on behalf of users, creating a more seamless interaction.

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

In the future, every business will likely have an AI agent for customer support and sales, similar to how they currently have email addresses and social media presences.

AI agents can navigate multiple systems, understand context, and execute tasks that previously required human intervention, marking a significant shift in back-office operations.

We will have fewer support engineers next year due to the implementation of an agentic layer, which enhances our operational efficiency.

Every company's main digital interface will be an AI agent, replacing traditional websites and apps as the primary customer interaction point.