It's essential to probe deeper into the problems your users face, rather than just focusing on how your product solves them.

When interviewing users, focus on understanding their problems rather than jumping to solutions.

I advise focusing on understanding your target users and the problems they face, and then providing solutions that align with your product's capabilities.

When conducting user interviews, avoid focusing on specific features; instead, understand the users' problems to design effective solutions.

Feedback from users of your product often reveals specific feature requests, but it's important to read between the lines to understand their true needs.

It's important to listen to user feedback, but we focus on understanding the underlying problems rather than just implementing their feature requests.

Beware of the Frankenstein approach: while it's important to listen to user feedback, don't rush to build every feature they suggest. Instead, understand the underlying problem they want solved before adding new features.

Listen to customers' problems rather than their proposed solutions, as they often don't know what they want until you show it to them.

When making product decisions, prioritize user feedback and support requests to identify the most pressing issues and feature requests.