AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

For clients like Perplexity, the challenge is appealing to a broad audience, making it aspirational and relatable at the same time, while also transforming the AI experience from a simple question-and-answer interaction into a comprehensive knowledge portal, similar to how Google used to serve as the front page of the internet.

Effective prompts often start by defining the role of the AI, detailing its responsibilities, and providing a structured plan for tasks, which helps in guiding the AI's decision-making process.

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

AI can potentially handle a significant portion of customer support tasks, making it feasible to offer voice support for our services, which was previously too costly.

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

AI is already replacing jobs, as seen with companies like Cler using AI customer service agents to handle millions of chats, effectively eliminating the need for hundreds of full-time employees.

While AI's current applications may not seem groundbreaking, they are already changing things behind the scenes, particularly in developer productivity and customer support.