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Mathilde Collin

10/25/18

@ Y Combinator

High employee retention is a strong indicator of a company's health; at Front, we have an NPS score of 87 and very low attrition, which reflects our positive work environment.

Video

After PMF: People, Customers, Sales by Mathilde Collin

@ Y Combinator

After PMF: People, Customers, Sales by Mathilde Collin

10/25/18

Related Takeaways

Julia Hartz

03/13/14

@ Y Combinator

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

Wade Foster

08/19/17

@ Y Combinator

Maintaining high employee retention requires regular check-ins and fostering strong relationships between managers and team members.

Mathilde Collin

10/25/18

@ Y Combinator

Transparency is crucial for building trust and engagement among employees, which is something I prioritize at Front.

Tom Blomfield

12/16/23

@ Y Combinator

A net dollar retention above 100% indicates that your customer cohorts are growing over time, while below 100% suggests they are shrinking, necessitating more effort to acquire new customers.

Harvard Innovation Labs Cast

02/02/14

@ Harvard Innovation Labs

Retention and upsell are critical metrics that significantly impact revenue multiples; companies with high retention rates tend to have higher valuations.

Garry Tan

10/18/19

@ Garry Tan

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

Tom Blomfield

12/16/23

@ Y Combinator

Retention is a critical metric; it shows how many customers continue to pay over time, indicating the product's value to them.

Mathilde Collin

10/25/18

@ Y Combinator

At Front, we ensure that everyone understands our goals and how their work contributes to achieving them, which fosters a sense of purpose.

David Rusenko

09/06/18

@ Y Combinator

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.