When giving feedback, focus on specific behaviors that can be improved rather than making broad negative statements about someone's abilities, as this approach is more constructive and less demotivating.

During user interviews, discard vague compliments and focus on specific, actionable feedback.

To influence your partner positively, focus on changing your own behavior instead of trying to change them directly.

When giving feedback, focus on motivating behavior change rather than self-expression; trim everything that doesn't contribute to that goal.

To help someone change, it's more effective to engage them in activities that shift their emotional state rather than lecturing them about their problems.

When someone does something praiseworthy, make sure to genuinely praise them, as authenticity is crucial for encouraging positive behavior.

When you see a behavior in someone that changes your perception of them, it can lead to an immediate shift in how you interact with them, which is more effective than trying to change your behavior through repetition.

To avoid conflict, the first rule is to avoid people who are constantly engaged in conflict. Observe how someone treats their worst enemy, as they may eventually redefine you as an enemy too.

I learned that engaging with those who dislike you can reduce animosity; it's about fostering understanding rather than seeking approval.