Improving consumer experiences in healthcare can encourage behavior change, making it easier for people to access care and adhere to treatment plans.

To enhance patient satisfaction, the NHS could implement specific behaviors and techniques that focus on improving the overall experience rather than just the service itself.

Healthcare providers often don't see patients as their end customers because patients typically aren't paying directly for their care, which negatively impacts the consumer experience.

The current healthcare reimbursement model incentivizes actions rather than holistic patient care, which can lead to better outcomes if addressed properly.

Offering customers a choice of delivery couriers can enhance their experience and satisfaction, as it allows them to feel in control of their purchase and reduces blame on the company if something goes wrong.

The rise of high-deductible health plans is creating more free market dynamics in healthcare, prompting consumers to think about quality and cost.

Improving your product by adding new use cases or simplifying user flows can positively impact your cohort retention curves.

Building products that fulfill essential needs can lead to customer loyalty, making them reluctant to give up the product, which is key to creating successful companies.

It's healthier for retention efforts to be managed within the product team early on, rather than splitting responsibilities across different teams.