Ten years ago, I faced challenges like fake listings and unresponsive agents when buying my first property.

Each archetype of property seekers has different pain points, so it's essential to segment them accordingly when building a solution.

A major concern for home buyers is the lack of transparency in pricing, often encountering unreasonable asking prices and hidden costs.

The property market is fundamentally different from other markets because it operates on a flawed heuristic that prioritizes affordability over actual need.

Understanding the main concerns of each stakeholder in the property market is crucial for providing them with what they truly need, such as leads for agents and actual property viewings for owners.

After realizing that property management companies were not aligned with our values, we refocused on offering primary home experiences, which enhance the guest's stay.

Companies that start from personal passion and aim to solve a personal pain tend to perform better than those that do not.

I didn't have a passion for traveling; my passion was for hosting people and creating connections, which is the core of Airbnb's ideology.

We’ve learned that the market teaches us about different types of landlords, from mom-and-pop operations to large firms, each with unique pain points.