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EM

Eric Migicovsky

07/26/19

@ Y Combinator

As a CEO, it's your responsibility to talk to customers, so take the time to learn how to do it well.

Video

YC

Eric Migicovsky - How to Talk to Users

@ Y Combinator

07/26/19

Related Takeaways

VA

Vidit Aatrey

05/22/19

@ Y Combinator

The best way to learn as a CEO is by talking to other founders who have faced similar challenges.

GA

Gustaf Alströmer

12/30/22

@ Y Combinator

Founders should be the ones doing sales in the beginning to learn how to effectively communicate with customers and understand their problems.

HT

Harj Taggar

03/26/21

@ Y Combinator

Deciding who will be the CEO is crucial; ideally, it should be someone who can effectively communicate with customers and investors.

BF

Brad Flora

02/13/25

@ Y Combinator

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

PC

Parker Conrad

09/10/24

@ The Social Radars Podcast

YC advises founders to talk to customers, but being your own customer allows for more insightful conversations and quicker feedback.

BH

Ben Horowitz

04/21/17

@ Y Combinator

As a CEO, it's vital to see your company through the eyes of your employees and partners, as this perspective can guide better decision-making.

YC

Y Combinator Cast

04/29/23

@ Y Combinator

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

GK

Glenn Kelman

06/16/17

@ Y Combinator

As a CEO, you are ultimately responsible for the company's performance; if the product isn't selling, it's your problem, not the board's.

MS

Michael Seibel

04/29/23

@ Y Combinator

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.