Tools

Search

Explore

Videos Channels Figures

Atmrix

About

Tools

Search

Explore

Videos Channels Figures

Atmrix

About

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Silence during customer conversations can lead to valuable insights, allowing customers to express their true needs without being led by a pitch.

Video

LP

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

@ Lenny's Podcast

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

07/11/24

Related Takeaways

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Practicing silence during communication can enhance understanding and clarity, allowing for more thoughtful responses and interactions.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

MC

Mathilde Collin

10/25/18

@ Y Combinator

It's crucial to listen to customer feedback rather than just describing your product; resist the urge to showcase your product immediately and ask questions instead.

MS

Michael Seibel

08/01/19

@ Y Combinator

You can learn more from customers when they have a product to interact with, rather than just talking to them.

SD

Suhail Doshi

09/12/18

@ Y Combinator

Talking to customers provides more depth and information than analyzing data points in a graph, which is critical for building intuition about your product.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

During customer interviews, avoid introducing your idea too early to prevent biasing their responses; your role is to listen and learn.

DR

David Rusenko

09/06/18

@ Y Combinator

Listen to customers' problems rather than their proposed solutions, as they often don't know what they want until you show it to them.

YC

Y Combinator Cast

04/29/23

@ Y Combinator

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

YC

Y Combinator Cast

10/13/17

@ Y Combinator

Avoid turning content into a sales pitch; focus on providing genuine insights and value instead.