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Kevin Hale

03/25/17

@ Y Combinator

We conducted an experiment where we asked users about their emotional state during support requests, which revealed that users were more polite and rational when given an outlet for their feelings.

Video

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

@ Y Combinator

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

03/25/17

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